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Tenant Handbook

Tenant Handbook

General information

Property Management
Building access
Important telephone numbers
Statutory holidays
Service charges
Photo & film

Amenities

Food / cafe / hotel / conference
Personal care
Shops
Pantries & showers
Smoking area
Other amenities

Tenant Services

Service requests
Cleaning
Lost & found
Pest control
Postal services
Signage
Waste & recycling
Additional services

Technical services

Indoor climate
Electricity metering system
Emergency power
Lighting
Telephone, internet & tv

Safety & Security

Security hours of operations
Crisis communication
Emergency contact list
In-house emergency response team
WTC emergency team
Fire detection and alarm system
Evacuation
Fire drill
Fire prevention
Bomb threat
Suspicious persons & packages
Medical emergencies
Power outages
Elevators
Emergency response guide

Parking

Charging stations
Parking terms & conditions
Parking facilities
Parking rate
Parking safety

Transport

Transport & moving general
Transport & moving permit
Hot work permit

 

WTC Rules & Regulations