Service requests

For service requests or general information, our Tenant Service Coordinators at WTC Servicepoint are happy to assist you on weekdays between 07:30 am and 05:30 pm. To make a service request we would ask you to use the online work order system by logging onto wtca.facilitor.nl
 

Online work order system (preferred option)

Go to wtca.facilitor.nl and after inputting your user name and password, select your location. Enter your request and press “save”. You will receive confirmation via email that your request has been received and dispatched. Once the service has been completed you will receive another email closing the work order. If you do not have a login ID or need further help using this system, please contact WTC Servicepoint.
 

Phone or visit WTC Servicepoint
To speak directly with a Tenant Services Coordinator please call +31(20) 575 2000, or visit WTC Servicepoint in Central Hall or Lobby H/I.
 

Email WTC Servicepoint
You may also email any service request to info@wtcservicepoint.com. You will receive conformation that your request has been received and dispatched and you will receive another email when the work has been completed.
 
All emergency requests will be dealt with immediately. For all other issues, such as climate, lightning, waste collection or technical assistance, our goal is to respond within 24 hours. If material has to be ordered or if you need a quotation, our goal is to respond within 10 working days. Outside normal business hours, calls from tenants requiring immediate assistance are answered by the 24/7 Security Control Center where security staff are equipped to receive and direct calls to property management staff, emergency services or technical suppliers. 
 
Please note, personnel of WTC Amsterdam has been explicitly instructed not to accept any document, package or other item of property intended for a tenant or its personnel or its clients.