Emergency response guide

In the event of an emergency, notify the emergency services as soon as possible. If necessary first call 112 and then call the WTC Security emergency hotline on +31 (20) 575 3333. 

 
Accident

  • Call 112 and give the location and details of the accident
  • Call WTC Security on +31 (20) 575 3333
  • If possible, provide first aid and do not leave the injured person alone
  • AED’s are available in the central hall, the main corridor leading from central hall, lobby H/I and facility square

 
Fire

  • Call 112 and give the location and details of the fire
  • Call WTC Security on +31 (20) 575 3333 or set off a red hand-operated alarm
  • If the fire is small and it is safe to do so, try to extinguish it. Your own safety comes first
  • Leave the office by way of the emergency exit. Never use a lift

 
Evacuation

  • When you hear the siren on your floor, remain calm and turn off electrical equipment
  • Leave the office by the emergency exit. Never use a lift
  • Go to your company's assembly area
  • Wait for instructions from your company's in-house emergency response officer 
  • If you need assistance, inform your company in-house response team, the emergency services (fire, police or ambulance) or the WTC Emergency team

 
Stuck in a lift

  • Stay calm. A lift cannot plummet to the ground and there will be enough oxygen to breath
  • Press the intercom button for several seconds or call WTC Security at +31 (20) 575 3333
  • Never try to get out by yourself

 
Communication
Keep an eye on the information lights at the Zuidplein and Strawinskylaan entrances to see when it is safe to return to the building (red means unsafe, green means safe).